Question 1

How can I book a Talehomes apartment?

Accepted Answer

You can browse apartments on our Apartments page, select your stay dates and guest count, and proceed with booking directly on the website.

Question 2

Why do some residences require availability confirmation?

Accepted Answer

Some residences can be booked immediately. Others require availability confirmation before the booking is confirmed, as verified availability is not yet automated for all units.

Question 3

What is the difference between "Book now" and "Confirmation required"?

Accepted Answer

With "Book now", your reservation is confirmed immediately on the website. For residences requiring confirmation, your stay details are submitted to verify availability before the booking is confirmed.

Question 4

What is the Talehomes booking reference used for?

Accepted Answer

Your booking reference (formatted as TH-XXXXXXXX) uniquely identifies your reservation or request when communicating with Talehomes.

Question 5

Does a CONFIRMED booking mean payment is completed?

Accepted Answer

No. CONFIRMED means the reservation has been confirmed, but does not mean payment is completed. Payment is currently processed off-system. Specific payment instructions will be provided separately when appropriate.

Question 6

What languages does Talehomes support?

Accepted Answer

Talehomes currently supports two languages on our website and in guest communications: English and Vietnamese.

Question 7

What currency is used for rates?

Accepted Answer

All accommodation rates on Talehomes are displayed in Vietnamese Dong (VND).

Question 8

How do I check the amenities of each apartment?

Accepted Answer

Amenities vary by residence. Exact amenities are shown on each residence page.

Frequently Asked Questions

Need Further Assistance?

1How can I book a Talehomes apartment?

2Why do some residences require availability confirmation?

3What is the difference between "Book now" and "Confirmation required"?

4What is the Talehomes booking reference used for?

5Does a CONFIRMED booking mean payment is completed?

6What languages does Talehomes support?

7What currency is used for rates?

8How do I check the amenities of each apartment?

Need Further Assistance?